Support & Customer Experience Consulting

I help SaaS and tech companies transform their support function into a growth engine.

  • Design scalable processes, workflows, and playbooks
  • Implement KPIs, dashboards, and support metrics that tie directly to business outcomes
  • Build & train high-performing support teams (leaders + frontline agents)
  • Optimize costs while improving CSAT, NPS, and retention
Engagements range from 3–6 month consulting projects to corporate training programs.